FAQ AND RETURNS
CAN I CARRY BIRDIE BRAND IN MY STORE?
Want to stock Birdie Brand? We offer wholesale pricing! Shoot us an email at hellobirdie@birdie-brand.com
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We do our best to reply to all messages and emails within 24 hours, Monday–Friday (excluding holidays). A real person checks our inbox daily, so you will always hear back soon.
HOW LONG IS THE PROCESSING PERIOD?
Orders are processed within 1–3 business days after being placed. Most ship within 24 hours, but processing can take up to 3 business days during busy periods.
GENERAL SHIPPING INFORMATION:
Orders ship Monday–Friday (excluding major holidays). You’ll receive a tracking email once your order ships—usually within 1–2 business days.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.
WHAT IS YOUR RETURN POLICY?
We want you to love your Birdie Brand purchase! If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Free of stains, odors, or damage
- Returned with original tags and packaging when possible
HOW DO I START A RETURN?
Email us at hellobirdie@birdie-brand.com with:
- Your name
- Order number
- The item(s) you'd like to return
We'll provide instructions for completing your return.
ARE RETURN SHIPPING COSTS REFUNDABLE?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order. Original shipping charges are non-refundable.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We're sorry your order didn't arrive in perfect condition. If your item arrives damaged or defective, please email us at hellobirdie@birdie-brand.com within 30 days of delivery and include:
- Your name
- Order number
- A photo of the damaged item
Our team will review your request and work quickly to make it right with a replacement, exchange, or refund when applicable. Approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.
Your satisfaction is important to us, and all orders are backed by our 30-Day Money-Back Guarantee.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
Once shipped, delivery is handled by USPS or UPS. If your tracking shows “Delivered” but your order is missing, please contact your local post office or call USPS at (800) 275-8777. Also, please email us at hellobirdie@birdie-brand.com so we may also assist you.
Every order means so much to us, and we truly appreciate your support. We want you to love your experience with Birdie Brand as much as your golfer loves wearing it! If something isn’t right, please reach out — We are here to make it right and ensure you’re happy.